By using the service platform, your service team experiences a professional and more comfortable way of working.
Worldwide support for your service team
MetricDesigner – Service
is a web-based solution for your service team. Your service is provided with all information about the machine, plant and equipment via a web platform. Such as assembly drawings, parts lists, operating and assembly instructions and software updates for the appropriate machine.
Your significant benefit thereby: Your service team is always on the move worldwide with the latest information.
No valuable loss of time for your service team, as you always have your documents up to date.
If spare parts are required, they can be requested or ordered directly via the web platform.
YOUR SERVICE TEAM WILL BE DELIGHTED WITH THE MORE COMFORTABLE SUPPORT!
Start turning the right adjusting screws and optimize your processes.
Features at a glance
- Machinery / plant / equipment parts lists with shopping basket functionality.
- Download area for data sheets, operating instructions, assembly instructions, …
- No new database to be maintained for the Web platform.
- Shopping cart with inquiry and ordering process.
- Quotation and order history.
- Automatically generated offer in connection with MD.Sales, is immediately sent to the customer.
- Automatic notification of sales representatives in connection with MD.Sales.
- Reporting & data analyse.
Provide your entire service team with the same up-to-date information at all times without having to carry out time-consuming tasks.
The assembly drawings, parts lists, operating and assembly instructions can be read from the PDM / PLM, ECM and ERP systems. We can integrate the automatically generated offers of the web platform into your CRM system.